Refund policy

At NutroVita Foods, we take pride in delivering fresh, hygienically prepared, and functional food products made with high-quality ingredients.

Due to the perishable nature of our products, we do not accept returns or exchanges once the order has been delivered.

❌ No Returns / Exchanges

For safety and quality reasons, the following items are non-returnable:

  • Opened or used products

  • Food items including oils, muesli, premixes, and spreads

  • Products stored improperly after delivery

✅ Exceptions – Damaged or Incorrect Orders

We care about your experience. If you receive:

  • A damaged product

  • A leaking bottle or broken seal

  • A wrong item

Please contact us within 24 hours of delivery.

📩 Email: info@nutrovitafoods.com
📱 WhatsApp: (0321-0297711)

Include:

  • Order number

  • Clear photos of the issue

🔄 Resolution Options

After verification, we will offer:

  • Replacement of the product, or

  • Store credit / refund (if replacement is not possible)

⚠️ Important Notes

  • Claims made after 24 hours may not be accepted

  • Slight variation in color/texture is normal due to natural ingredients

  • Storage instructions must be followed for product quality

❤️ Our Commitment

We are committed to providing safe, nutritious, and functional foods that support your health every day. Your satisfaction matters to us.

If you have any concerns, feel free to reach out—we’re here to help!